Last Updated: October 27, 2026
Welcome to elzxd.shop, an online store operated by White Cat.
We are committed to providing customers with a fair, transparent, and straightforward return and refund process.
This Return & Refund Policy explains your statutory rights, the conditions for returning products, the refund process, and how to contact us for assistance.
This policy is intended to comply with applicable European Union consumer protection legislation, including Directive 2011/83/EU on consumer rights and applicable national consumer laws.
1. Right of Withdrawal – 14 Days
Customers purchasing eligible goods through our online store generally have the legal right to withdraw from their purchase within 14 calendar days without providing a reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, physically receive the goods.
For orders containing multiple products delivered separately, the withdrawal period begins when the final product is received.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.
You can submit your withdrawal request by contacting:
Email: support@elzxd.shop
You may also use the model withdrawal form provided at the end of this policy.
2. Return Eligibility
To facilitate the return process, we recommend that:
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Products are returned with their original accessories and components.
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Products are securely packaged to prevent damage during transportation.
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Customers provide their order number or proof of purchase.
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Products are handled only as necessary to establish their nature, characteristics, and functioning.
Customers may inspect products in a manner comparable to what would normally be permitted in a physical retail store.
If a product has been handled beyond what is necessary for inspection, customers may be responsible for any resulting reduction in its value, as permitted by applicable law.
Original packaging is recommended but is not a mandatory condition for exercising the statutory right of withdrawal.
3. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Email support@elzxd.shop with the following information:
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Your order number
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Your full name
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The product you wish to return
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Your contact information
You may provide a reason for the return, but this is not required when exercising your statutory right of withdrawal.
Step 2: Receive Return Instructions
Our customer support team will provide the applicable return instructions and return destination.
Please contact us before sending products to our business address, as the designated return destination may be different.
Step 3: Return Your Product
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 calendar days after communicating your decision to withdraw, unless otherwise agreed.
The deadline is met if you send the goods before the 14-day return period expires.
4. Return Shipping Costs
For products that are defective, damaged, incorrect, or otherwise non-conforming, we will cover reasonable return shipping costs where required by applicable consumer protection laws.
For change-of-mind returns under the statutory right of withdrawal, the responsibility for direct return shipping costs will be disclosed to customers before purchase, in accordance with applicable law.
Where customers are legally responsible for return shipping costs, this will be clearly communicated before the purchase contract is concluded.
If customers were not properly informed in advance that they would be responsible for direct return shipping costs, we will bear those costs as required by applicable law.
Customers should contact our support team for return instructions before arranging return transportation.
We do not charge restocking fees for valid statutory withdrawals.
5. Refund Processing
For valid statutory withdrawals, refunds will be processed without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw.
We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Refunds will include:
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The purchase price of the returned products.
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Original standard delivery charges, where applicable.
Because elzxd.shop offers free standard shipping, there are normally no standard delivery charges to reimburse.
Any additional delivery costs resulting from choosing a more expensive delivery method than the least expensive standard delivery option are not required to be refunded.
We do not charge refund processing or restocking fees for valid statutory withdrawals.
6. Cash on Delivery (COD) Refunds
Our online store offers Cash on Delivery (COD) as a payment method.
For COD orders, payment is collected upon delivery by the designated delivery service provider.
Since COD payments are collected at delivery, refunds cannot normally be returned through the original cash collection process.
For eligible COD refunds, we will arrange reimbursement through a bank transfer or another mutually agreed payment method.
Our customer support team may request the necessary payment details to process the refund securely.
Customers will not incur additional refund processing fees.
Refunds will be completed within the applicable statutory refund period.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at:
Please provide:
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Your order number
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A description of the issue
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Photographs of the product or packaging, if available
Photographs may help us investigate the issue but are not a mandatory condition for exercising statutory consumer rights.
Where required by applicable law, customers may be entitled to:
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Repair
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Replacement
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Price reduction
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Refund or contract termination
We will cover reasonable return shipping costs for defective, damaged, or incorrectly supplied products where required by law.
Your statutory rights concerning defective or non-conforming goods remain unaffected by this policy.
8. Exchanges
If you would like to exchange a product, please contact our customer support team at:
Exchange requests are subject to product availability and applicable consumer rights.
Where an exchange cannot be arranged, customers may exercise their statutory withdrawal rights or request another remedy available under applicable law.
9. Exceptions to the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal under applicable European Union consumer legislation.
Examples may include:
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Goods made to the consumer's specifications or clearly personalized.
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Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.
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Goods that are liable to deteriorate or expire rapidly.
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Other products expressly excluded under applicable consumer protection legislation.
These exceptions apply only where legally permitted.
They do not remove statutory rights relating to defective or non-conforming products.
10. Order Cancellation
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible:
Email: support@elzxd.shop
We will attempt to accommodate cancellation requests before shipment.
If your order has already been dispatched, you may exercise your statutory right of withdrawal after delivery, subject to applicable legal conditions.
11. Statutory Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any mandatory rights available to consumers under applicable European Union or national consumer protection laws.
Customers may have additional legal rights relating to:
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Defective products
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Product conformity
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Legal guarantees
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Delayed or failed delivery
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Other statutory consumer remedies
These rights remain valid independently of any voluntary customer service arrangements.
12. Contact Information
For questions about returns, refunds, cancellations, exchanges, or consumer rights, please contact:
Company Name: White Cat
Website: https://elzxd.shop
Email: support@elzxd.shop
Telephone: +45 28 72 41 73
Business Address:
C/O White Cat v/Lonnie T. Brandt
Møllergade 81A, 2
5700 Svendborg
Denmark
Company Registration Number (CVR): 33524110
13. Model Withdrawal Form
You may use the following form to exercise your statutory right of withdrawal. Use of this form is optional.
To:
White Cat
Email: support@elzxd.shop
Address: C/O White Cat v/Lonnie T. Brandt, Møllergade 81A, 2, 5700 Svendborg, Denmark
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Product(s): __________________________
Order Number: _______________________
Ordered on: _________________________
Received on: ________________________
Consumer Name: _____________________
Consumer Address: __________________
Date: ______________________________
Signature (only if submitted on paper): __________________
Please send your completed withdrawal request to:
White Cat | elzxd.shop
Return & Refund Policy – Last Updated: October 27, 2026