Last Updated: October 27, 2026
Welcome to elzxd.shop, an online store operated by White Cat.
These Terms of Service govern your access to and use of our website, including browsing products, placing orders, purchasing goods, and contacting customer support.
By placing an order through our website, you agree to the contractual terms presented to you before purchase, subject to applicable consumer protection laws.
Nothing in these Terms of Service limits or excludes mandatory rights available to consumers under applicable European Union or national legislation.
1. Business Information
This online store is operated by:
Company Name: White Cat
Website: https://elzxd.shop
Company Registration Number (CVR): 33524110
Business Address:
C/O White Cat v/Lonnie T. Brandt
Møllergade 81A, 2
5700 Svendborg
Denmark
Customer Service Email: support@elzxd.shop
Telephone: +45 28 72 41 73
For questions regarding our products, orders, deliveries, payments, or these Terms, please contact our customer support team.
2. Eligibility and Website Use
By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
You agree to provide accurate and complete information when using our website, including your name, email address, telephone number, and delivery address.
You must not use our website for unlawful, fraudulent, or unauthorized purposes.
We may take reasonable measures to prevent fraud, unauthorized access, and misuse of our services, subject to applicable law.
3. Products and Product Information
We aim to provide accurate and transparent information about products available on elzxd.shop.
Product information may include:
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Product names and descriptions
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Product images
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Technical specifications, where applicable
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Product prices
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Available variants and options
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Product availability
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Relevant purchase conditions
We make reasonable efforts to ensure that product descriptions and images accurately represent the goods offered.
Minor visual differences may occur due to display settings or manufacturing variations.
However, such differences do not limit your statutory rights where products fail to conform to the purchase contract.
We may update product information or discontinue products when necessary.
Changes will not retroactively alter accepted orders without a lawful basis or the customer's agreement.
4. Prices, Taxes, and Currency
Product prices are displayed in the currency applicable to the customer's selected market.
The total price, including applicable taxes and any mandatory additional charges, will be presented before the customer confirms an order.
We offer free standard shipping (€0.00) to eligible delivery destinations.
There is no minimum order value for free standard shipping.
Any applicable import duties, customs charges, or other mandatory costs payable by the customer must be disclosed before purchase in accordance with applicable law.
We reserve the right to update product prices. However, changes will not affect orders that have already been accepted.
In the event of an obvious pricing error, we will contact the affected customer and resolve the matter in accordance with applicable contract and consumer protection laws.
5. Orders and Contract Formation
Customers may place orders through our website by selecting products and completing the checkout process.
Before submitting an order, customers can review:
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Selected products
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Product quantities
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Delivery information
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Payment method
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Total purchase price
After an order is submitted, we may send an automated order acknowledgment to the email address provided.
An automated acknowledgment does not necessarily constitute acceptance of the order.
A purchase contract is formed when we expressly accept the order, including through an order acceptance or dispatch confirmation, in accordance with applicable law.
If an order cannot be fulfilled, we will notify the customer as soon as reasonably possible.
We may decline orders for legitimate reasons, such as product unavailability, suspected fraud, or inaccurate order information, subject to applicable law.
6. Payment Methods
Our online store offers Cash on Delivery (COD) as a payment method.
Under Cash on Delivery:
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Customers place orders through elzxd.shop.
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No advance online card payment is required.
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Payment is collected upon delivery by the designated delivery service provider.
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The total payable amount is displayed before order confirmation.
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Customers are responsible for completing payment upon delivery in accordance with the agreed purchase terms.
We do not charge additional COD handling fees unless such charges are clearly disclosed before purchase.
For questions regarding payments, please contact support@elzxd.shop.
7. Shipping and Delivery
We provide free standard shipping (€0.00) to eligible destinations supported by our online store.
Available delivery countries and shipping options are displayed during checkout.
Order processing and estimated delivery times depend on the destination and applicable shipping arrangements.
The relevant delivery information will be communicated before purchase.
Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after conclusion of the purchase contract, in accordance with applicable EU consumer protection legislation.
If delivery is delayed beyond the agreed or legally applicable period, customers retain the remedies provided by applicable law.
Where we arrange the delivery carrier, the risk of loss or damage generally passes to the customer when the customer, or a designated third party other than the carrier, receives physical possession of the goods.
For additional information, please refer to our Shipping Policy.
8. Right of Withdrawal – 14 Days
Customers purchasing eligible goods online generally have a statutory right to withdraw from the purchase contract within 14 calendar days without providing a reason.
The withdrawal period normally begins on the day the customer, or a designated third party other than the carrier, receives the goods.
To exercise the right of withdrawal, customers must notify us before the withdrawal period expires.
Withdrawal requests may be sent to:
Customers must return the goods without undue delay and no later than 14 calendar days after communicating their withdrawal, unless otherwise agreed.
Customers may be responsible for diminished product value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Certain legally recognized exceptions to the right of withdrawal may apply.
For detailed return procedures and conditions, please refer to our Return & Refund Policy.
9. Refunds
For valid statutory withdrawals, refunds will be processed without undue delay and no later than 14 calendar days after we are informed of the customer's decision to withdraw.
We may withhold reimbursement until we receive the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first.
Refunds include original standard delivery charges where applicable.
Because our standard shipping is free, there are normally no standard delivery charges to reimburse.
For Cash on Delivery orders, refunds will be arranged through bank transfer or another mutually agreed payment method, without additional refund processing fees.
The detailed refund procedure is described in our Return & Refund Policy.
10. Damaged, Defective, or Incorrect Products
We aim to supply products that conform to their descriptions and the applicable sales contract.
If you receive a damaged, defective, or incorrect product, please contact:
Please provide your order number and a description of the issue.
Photographs may help us investigate the problem but are not a mandatory condition for exercising statutory consumer rights.
Depending on the circumstances and applicable law, customers may be entitled to:
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Repair
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Replacement
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Price reduction
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Refund or contract termination
We will cover reasonable return shipping costs for defective, damaged, or incorrectly supplied goods where required by law.
Nothing in these Terms limits statutory legal guarantees or rights relating to non-conforming goods.
11. Product Availability
All orders are subject to product availability.
We make reasonable efforts to maintain accurate stock information.
If a product becomes unavailable after an order is placed, we will notify the customer as soon as reasonably possible.
Where an accepted order cannot be fulfilled, the customer will not be required to accept a substitute product.
Any refund due will be processed in accordance with applicable law.
12. Customer Responsibilities
Customers agree to:
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Provide accurate order and delivery information.
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Review purchase details before submitting an order.
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Follow reasonable delivery and return instructions.
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Use purchased products in accordance with applicable safety instructions.
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Communicate with customer support in a lawful and respectful manner.
These responsibilities do not restrict mandatory consumer rights.
13. Intellectual Property
Unless otherwise indicated, the original content of elzxd.shop, including website design, text, graphics, logos, and other protected materials, is owned by or licensed to White Cat or the respective rights holders.
Customers may use website content for lawful personal and non-commercial purposes.
Unauthorized commercial reproduction, distribution, or exploitation of protected content is prohibited unless permitted by applicable law or authorized by the relevant rights holder.
Third-party trademarks and product names remain the property of their respective owners.
14. Third-Party Services
Our website is powered by Shopify and may use third-party providers for hosting, shipping, customer support, and other operational services.
Certain third-party services may be subject to separate terms and privacy policies.
We are not responsible for independently operated third-party websites outside our control.
However, the use of third-party service providers does not remove our contractual or statutory obligations toward customers.
15. Privacy and Personal Data
We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Personal information may be processed for purposes including:
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Order fulfillment
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Delivery coordination
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Customer support
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Returns and refunds
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Fraud prevention
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Compliance with legal obligations
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Marketing where legally permitted
For more information about how we collect, use, and protect personal information, please refer to our Privacy Policy.
For privacy-related inquiries, contact:
16. Limitation of Liability
We remain responsible for fulfilling our obligations under the purchase contract and applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
This includes mandatory consumer protection rights, statutory product conformity obligations, and other liabilities that cannot lawfully be restricted.
To the extent permitted by applicable law, we are not responsible for losses caused solely by extraordinary circumstances beyond our reasonable control.
Any limitation of liability remains subject to applicable consumer protection legislation.
17. Force Majeure
We may experience delays caused by extraordinary events outside our reasonable control.
Such events may include:
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Natural disasters
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Severe transportation disruptions
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Government restrictions
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Major infrastructure failures
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Other unforeseeable circumstances
Where such events affect an order, we will communicate with the customer and provide appropriate remedies in accordance with applicable law.
This provision does not remove statutory rights relating to delayed or failed delivery.
18. Changes to These Terms
We may update these Terms of Service to reflect changes in applicable laws, business operations, or website functionality.
Updated Terms will be published on this page with a revised effective date.
Changes will not retroactively alter existing purchase contracts without a lawful basis or the customer's agreement.
19. Governing Law and Consumer Disputes
These Terms are governed by applicable Danish law, without prejudice to mandatory consumer protection provisions applicable in the customer's country of habitual residence.
Where European Union consumer protection laws provide additional mandatory rights, those rights remain unaffected.
Customers are encouraged to contact us first regarding complaints or disputes.
Email: support@elzxd.shop
Consumers may seek assistance from competent consumer protection authorities or recognized alternative dispute resolution bodies where applicable.
Nothing in these Terms restricts the customer's right to bring proceedings before a court having jurisdiction under applicable law.
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Entire Agreement
These Terms of Service, together with the applicable product information, order confirmation, Shipping Policy, Return & Refund Policy, and other relevant contractual disclosures, form part of the purchase agreement.
In the event of a conflict, mandatory consumer protection legislation takes precedence.
22. Contact Information
For questions about these Terms of Service or your purchase, please contact:
Company Name: White Cat
Website: https://elzxd.shop
Email: support@elzxd.shop
Telephone: +45 28 72 41 73
Business Address:
C/O White Cat v/Lonnie T. Brandt
Møllergade 81A, 2
5700 Svendborg
Denmark
Company Registration Number (CVR): 33524110
White Cat | elzxd.shop
Terms of Service – Last Updated: October 27, 2026